Shipping Conditions
Last updated: 23 August 2026
1. Delivery time
All our products are personalised and made to order. The estimated delivery time is 15 to 20 working days from payment confirmation. This period includes the production of the item and transport to the address provided.
Delivery times are estimates: during periods of high demand (sales, Christmas, kit launches) or for reasons beyond the carrier’s control, delivery may be slightly delayed.
2. Shipping destinations
We ship to all of Europe (including mainland Spain and the Balearic Islands), the Canary Islands, Ceuta and Melilla, and the United States, Canada and Mexico. If your country does not appear at checkout, write to us at info@corner11web.com before placing your order.
3. Shipping costs
Shipping costs are calculated and itemised before you confirm your order. Europe: flat rate of €3 with customs fees included, and free shipping on orders from €90. Canary Islands, Ceuta and Melilla: €13 with customs fees included. United States, Canada and Mexico: €5, free on orders from €90.
4. Order tracking
Once your order has been dispatched you will receive an email with the tracking number so you can check the delivery status on the carrier’s website. Please note that tracking may take between 24 and 72 hours to become active after it is issued.
5. Delivery address
It is the customer’s responsibility to provide a complete and correct delivery address (including floor, door and contact telephone number). Re-deliveries resulting from incorrect or incomplete addresses, as well as orders returned due to repeated absence of the recipient, may incur additional costs payable by the customer.
6. Customs and import taxes
For international shipments, any duties, fees or import taxes applied by the customs authorities of the destination country shall be borne by the customer, unless otherwise stated during the purchase process.
7. Delivery issues
If your order arrives damaged, point it out to the carrier at the time of delivery if possible and notify us within 7 days of receipt, with photographs of the product and the packaging, at info@corner11web.com. If the order does not arrive within the estimated time, contact us and we will open an investigation with the carrier.
8. Split delivery
If your order includes several items, they may be shipped in separate packages with different delivery dates, at no additional cost to the customer.
9. Contact
For any enquiry about your shipment: info@corner11web.com, quoting your order number.